The EasyCarWash app can be easily downloaded for free from the Google Play Store and Apple App Store.
After registering with your number plate, you can buy washes at the participating stations.
The attached camera scans your number plate, you choose your pre-booked wash and start the wash on the app.
In a few steps to a shiny vehicle.
With EasyCarWash you always have a clean car. Why? Because when you buy a subscription, you can wash your car as many times as you like – for a small, monthly fee.
EasyCarWash is also the simplest and most convenient way to wash your car – without queueing and waiting at the checkout.
In addition to subscription offers, you can choose between buying a single wash and WashWallets (digital prepaid cards), which can also save you money on every wash.
The EasyCarWash app is absolutely free in all stores.
Only car washes can be purchased via the app.
Your personal PIN provides additional security. For every wash, you use your PIN to confirm the booking and the price of the selected wash programme for billing via your credit card.
Simply click under the menu item "Settings - Change PIN" on "Forgot PIN?" then you can assign a new PIN. To protect your phone from misuse, you will need to re-enter your credit card information.
The app provides you with an overview of the available washes. These may differ from the regular shop offer.
The washes available via the app do not allow any additional functions, such as underbody washing.
This is an individual equipment detail which varies from car wash to car wash.
Please refer to the information on site for details. Your operator will be happy to advise you.
In the EasyCarWash App you will find great car wash offers.
You can find out whether it is cheaper via the app by calling up the washing programmes.
No, the unlimited washes option is automatically renewed every month (by one month each time).
At present, only one vehicle can be stored per user.
Your data is always stored with your personal telephone number.
Therefore it is not possible to link an unlimited washes offer with a second one.
To do this, simply call up the map within the app. The available stations are displayed immediately.
Please note that we require your consent to determine the location.
Of course you can also use EasyCarWash abroad.
Simply use the app to check the available stations.
Please heed the signs indicating the maximum heights and widths on site.
We cannot make a blanket statement on this point.
It depends on the local conditions and legal requirements.
Details can be obtained at the respective station. Your operator will be happy to advise you.
No, you always book the subscription from one car wash operator. If the operator has several stations, this will be displayed in the EasyCarWash app. If you are unsure where your subscription applies, please contact the respective operator.
If your number plate number is not read, you have the option of starting the wash manually within the app on the start page of the respective operator. To do this, click on "My wash won't start" and follow the instructions on your phone.
The number plate will be locked for one month. Example: If you sign up for an unlimited offer on 1st August, the number plate is locked from the first use for the duration of the unlimited offer. From the next month (with automatic renewal) you can enter a new number plate again if, for example, your vehicle has changed. We do this to make the system as secure as possible.
If you have any questions or problems regarding the app, please contact the respective operator. They will be happy to help you.
EasyCarWash needs a functional mobile phone and Internet reception. If neither is available,
you cannot wash your car.
Yes, you can cancel your subscription at any time. If you cancel the subscription within the term, you may of course still use the subscription until the end of the booked month.
The EasyCarwash app also allows you to conveniently buy single washes.
The app provides you with a detailed overview of all purchased washes.
Simply call up the menu and click on ""My washes"".
Please note: If your profile has no activity for 12 months, your personal data will be deleted.
You will be informed of this in advance.
Very easy. After every purchase of a wash you will automatically receive an invoice within the app in the menu "My washes".
You can top up your washing credit under the item Single washes.
Please note: This function is not available at all stations.
Of course. You can change a booked unlimited washes option at any time. If you decide to change to a higher-level programme, you can use it immediately. You will only be charged the difference between the current and the new unlimited washes ooption on your credit card. If you opt for a cheaper unlimited washes option, your current offer continues until the end of the monthly term, your new and cheaper unlimited washes option is then automatically registered for you.
You can also buy single washes despite the unlimited washes option.
The amount of the flatrate remains the same and the additional costs for the individual wash are charged.
When you top up a credit, your credit card is debited once
and the invoice amounts are then gradually debited from your credit balance.
If you have used up all your credit, you will be notified in advance.
If the credit balance is no longer sufficient for one wash,
the full amount will be debited from your stored means of payment.
There are no further costs for you.
We fulfil all invoice requirements according to the German Value Added Tax Act (§ 14 UStG).
Your credit card statement will show the name of the operator from whom you purchased a wash.
The payment for the washes is charged to your credit card (MasterCard, Visa, etc.). Fleet cards cannot be used for payment.
No, you always book the WashWallet Value from one car wash operator. If the operator has several stations, this will be displayed in the EasyCarWash app. If you are unsure where your WashWallet applies, please contact the respective operator.
The number plate recognition camera does not store any information about the captured images of the number plates. However, to safeguard the participating operator, a photo of your vehicle will be taken inside the wash bay, which the operator (and only the operator) can use to identify potential instances of fraud. However, this only happens if we can detect suspicious behaviour.
Of course. The credit card details are encrypted in accordance with current security standards and cannot be viewed by the operator or anyone else.